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Support


 

Support for our products and services are delivered in as simple and effective a manner as possible.  A single phone call or e-mail from this web-site activates the support team.  This will then provide the help you need to maintain maximum efficiency and effectiveness in your IT resources. If you wish to log a call now, click here to login.


We provide a manned help desk between 08.30 and 17.30 hours every working week-day. Further out-of-hours support is provided to specific customers by prior arrangement. Calls are prioritised according to your severity classification, each of which has a service level commitment and escalation procedure.


Customer software installations are accessed remotely to minimise the amount of wasted time used in passing data and error reports between IT departments and help desks.


New software updates are provided on a regular basis and all customers are actively encouraged to keep to the most up-to-date release of software to ensure they are kept at the forefront of information technology developments. Please click here to log your interest in the latest Priority ERP/MRP upgrade.




eMerge Information Technology......providing a well developed, installed and fully supported ERP solution.  Helping you to maintain your competitive advantage

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Contact

Tel.+44 845 230 6740
E-mail:sales@emerge-it.co.uk